How to Make a Car Warranty Claim with MotorEasy 

Car trouble never comes at a convenient time - whether it’s a strange noise on the school run or a warning light flashing on your way to work. It can be stressful, especially if you’re unsure how to make a warranty claim. 

The good news? With MotorEasy, the process is straightforward. In fact, most of the work is done by us. 

Here’s all you need to do: 

• Log into your MotorEasy Account  
• Scroll down to the ‘My Purchased Products’ section 
• Click ‘Report a fault’ 
• Upload required documents - such as service invoices, recovery receipts, or a diagnosis report if you have one. 

Once that’s done, our team will get in touch via your MotorEasy Mailbox to arrange a booking at one of our 10,000+ approved garages nationwide. 

From there, MotorEasy takes care of everything - assessing the repairs, authorising the work, and handling payment directly with the garage. 

That’s it. Fast, simple, and stress-free. Providing support when you need it most. 

Now, let’s look at each step in more detail so you know exactly what to expect if something goes wrong. 

Understand Your MotorEasy Warranty Cover Before Making a Claim

Your MotorEasy car warranty is designed to protect you when unexpected repairs happen. However, every MotorEasy warranty plan is slightly different. Whether you’re covered under Warranty Plan A, B, C or one of our Lite plans, the level of protection and included components can vary. 

That’s why it’s essential to know what’s included in your warranty cover before making a claim - and you’ll find everything you need in your MotorEasy Digital Garage.  

Your first step is simple: Log into your MotorEasy account and review your plan details. Understanding your cover in advance helps you avoid surprises, and will help to keep your claim experience smooth and hassle-free. 

Step-by-Step Guide to Making a Warranty Claim

Wondering exactly how to claim on your car warranty? You’re in the right place. 
We’ve broken down the MotorEasy warranty claim process into simple, easy-to-follow steps so you’ll know exactly what to do, and what to expect. 

Step 1 – Report the Problem Quickly 

The sooner you report a car warranty claim, the easier it is to sort. If your car starts playing up, let MotorEasy know straight away. 

You can log in to your MotorEasy account and submit a warranty claim in just a few minutes. Acting fast helps us resolve the problem quickly. 

Remember, small issues can quickly turn into bigger, and more expensive, repairs if left unchecked. Plus, problems made worse by continued use may not be covered by your warranty. So don’t wait - report your MotorEasy warranty claim as soon as something feels off. 

Step 2 – Diagnosis Booking

Once the fault’s logged, it’s time for a diagnosis. We’ll arrange for your car to be seen at one of our MotorEasy approved garages, where trained mechanics will carry out a diagnostic check.  

If the problem’s covered by your plan, MotorEasy takes care of the diagnostic fee. That way, you’re not left footing the bill just to find out what’s wrong. 

Step 3 – Claim Assessment

Next, the garage sends the diagnosis to us. This is where our MotorEasy claim assessment team steps in. They’ll look at your warranty cover and confirm what’s included. 

We keep things moving quickly because we know how stressful it is waiting around for answers. Most assessments are turned around fast, so you’ll know exactly where you stand thanks to our team at MotorEasy. 

Step 4 – Authorisation & Repairs 

Once you’ve received car repair approval from the MotorEasy team, the garage gets the green light and your repairs will begin right away. 

Here’s the part most drivers love about MotorEasy repair claims -  if you’re using one of our approved network garages, we pay the garage directly. That means no upfront costs, no waiting around for a refund, and no hassle with invoices. 

We handle everything behind the scenes so you don’t have to. All that’s left for you to do is collect your car once it’s repaired and ready to go. 

Step 5 – Payment & Completion 

Still not sure how MotorEasy warranty payments work? It’s simple. When your repair is complete, the garage bills MotorEasy directly, so you don’t need to worry about making a payment or waiting for reimbursement. 

If you’ve had to pay upfront for any reason, we’ll reimburse you quickly once we’ve received and verified your paid invoice. 

Just remember, don’t authorise any repair work before receiving approval from the MotorEasy team. This ensures your car warranty claim remains valid and can be processed without delay.

We always aim to settle claims fast, so you’re not left out of pocket for long. That’s the kind of peace of mind a MotorEasy car warranty will give you

What Information You’ll Need for Your Claim

Here’s your quick claim checklist. Having these warranty claim details ready will make everything faster: 

• Your car’s registration number
• MotorEasy account or plan number
• Last 2 service invoices
• A short description of the fault
• Recovery proof from a VAT recovery company
• Log in to your MotorEasy account (or call us) and keep these to hand - it saves time and avoids back-and-forth later. 

Tips for a Smooth Warranty Claim with MotorEasy

Want to avoid bumps in the road when making a warranty claim? Here’s a quick recap of the key things to remember: 

• Report problems early - the sooner you flag a problem, the better.
• Use your MotorEasy online account for faster updates and claim tracking.
• Review your warranty plan before repairs to avoid any surprises
• Keep your service history/records up to date (claims may be affected without them).
• Stick to approved garages wherever possible – they know the process and save valuable time.. 

 Following these simple steps helps prevent delays, keeps your claim running smoothly, and most importantly, helps you avoid warranty rejection.

Common Questions About Warranty Claims

How do I start a MotorEasy warranty claim? 

It’s easy - log in to your MotorEasy account. Reporting online only takes a couple of minutes. 
 

Do I have to use a MotorEasy approved garage? 

Not necessarily. You can nominate your own garage, but MotorEasy approved garages often speed up the process since they’re familiar with our systems. If you are on a Find My Own Garage plan you don’t need to use the MotorEasy Network. 
 

Who pays for the repair costs during a MotorEasy claim? 

Provided that the work is pre-approved and covered, we pay the garage directly. If you’ve already paid, we’ll reimburse you once we’ve seen the paid invoice made out to MotorEasy. 

How long does a MotorEasy warranty claim take? 

Most claims move quickly. Diagnostic checks and assessments are often completed within a few days, but repair timing depends on parts availability and repair type. 
 
Is a hire car included in my MotorEasy warranty claim? 

MotorEasy plans don’t include car hire, however we will pay for up to £150 for recovery fees in the event of a covered claim. 
 
What happens if my warranty claim is rejected? 

We’ll explain why. Usually it’s because the fault isn’t listed under your plan, or because service history requirements weren’t met. 
 
What information do I need to make a MotorEasy claim? 

You’ll need your reg number, account or plan number, proof of servicing, and details of the fault.